Terms of Service

These Terms of Service govern your use of the Slyxarongrchexax website and landscape design services.

Services

Slyxarongrchexax provides professional landscape design services including garden architecture, hardscape installation, planting design, and landscape maintenance throughout Australia.

Our services include but are not limited to:

  • Landscape design and planning
  • Garden architecture and installation
  • Hardscape construction including patios, pathways, and retaining walls
  • Plant selection and installation
  • Irrigation system design and installation
  • Outdoor lighting design
  • Water feature installation
  • Seasonal maintenance programs

    • Consultations and Estimates

    Initial consultations may be provided free of charge. Detailed estimates and proposals will be provided after the consultation phase. All estimates are valid for a specified period and may be subject to change based on site conditions and material availability.

    During the consultation, we will assess your property, discuss your vision and requirements, and provide preliminary recommendations. Following the consultation, we will provide a detailed written estimate that includes:

    • Scope of work and project description
  • Itemized cost breakdown
  • Proposed timeline for completion
  • Material specifications
  • Payment terms and schedule
  • Warranty information

    • Project Terms

    All landscape design projects are subject to written agreements that specify scope of work, timeline, payment terms, and warranty information. Changes to the project scope may result in additional costs and timeline adjustments.

    The project agreement will include:

    • Detailed description of work to be performed
  • Total project cost and payment schedule
  • Project timeline and milestones
  • Material specifications and selections
  • Warranty terms and conditions
  • Change order procedures
  • Dispute resolution process

    Any changes to the agreed scope of work must be approved in writing by both parties and may result in additional costs and extended timelines.

    • Payment

    Payment terms will be specified in your project agreement. Typically, a deposit is required to begin work, with progress payments due at specified milestones. Final payment is due upon project completion and final walkthrough approval.

    Our standard payment terms are as follows:

    • Deposit: 30-50% of total project cost upon contract signing
  • Progress payments: Based on project milestones as specified in contract
  • Final payment: Due upon project completion and client approval
  • Payment methods: Bank transfer, cheque, or credit card as agreed

    Late payments may be subject to interest charges as specified in your contract. We reserve the right to suspend work if payments are not received according to the agreed schedule.

    • Warranty

    We provide warranties on our workmanship and materials as specified in your project agreement. Plant materials may have separate warranties from suppliers. Warranty terms vary by project type and will be detailed in your contract.

    Our standard warranty coverage includes:

    • Workmanship warranty: Typically 12-24 months from completion
  • Plant warranty: Varies by plant type and supplier, typically 6-12 months
  • Hardscape warranty: Typically 12-24 months for materials and installation
  • Irrigation system warranty: Typically 12 months for parts and labor

    Warranty coverage is subject to proper maintenance and care as specified in your maintenance guidelines. Damage caused by neglect, abuse, or acts of nature may not be covered under warranty.

    • Limitation of Liability

    Our liability is limited to the cost of the services provided. We are not responsible for damage to existing structures, utilities, or property features that were not disclosed during the consultation phase.

    We are not liable for:

    • Damage to underground utilities not marked or disclosed by the client
  • Damage to existing structures not disclosed during consultation
  • Consequential or indirect damages
  • Loss of profits or business interruption
  • Damage caused by acts of nature or circumstances beyond our control

    We maintain appropriate insurance coverage for our work. Clients are encouraged to maintain their own property insurance.

    • Intellectual Property

    All design plans, drawings, and concepts remain the property of Slyxarongrchexax unless otherwise specified in writing. Clients receive usage rights for their specific property.

    This means:

    • Design plans are licensed for use on the specific property for which they were created
  • Plans cannot be reproduced or used on other properties without written permission
  • We retain the right to use project photos for marketing purposes unless otherwise agreed
  • Design concepts and methodologies remain our intellectual property

    If you wish to use our designs on additional properties or for commercial purposes, additional licensing fees may apply.

    • Dispute Resolution

    In the event of any dispute arising from these terms or our services, we are committed to resolving issues fairly and efficiently. We encourage open communication and will work with you to find mutually acceptable solutions.

    If a dispute cannot be resolved through direct communication, the following process applies:

    • Written notice of the dispute must be provided within 30 days
  • Both parties will attempt to resolve the dispute through good faith negotiation
  • If negotiation fails, mediation may be required
  • As a last resort, disputes may be resolved through arbitration or court proceedings

    These terms are governed by the laws of Australia, and any disputes will be subject to the jurisdiction of Australian courts.

    • Modifications

    We reserve the right to modify these Terms of Service at any time. Continued use of our services after modifications constitutes acceptance of the updated terms.

    We will notify clients of any material changes to these terms by posting the updated terms on our website and, where appropriate, by email notification. It is your responsibility to review these terms periodically for any changes.

    Contact

    For questions about these Terms of Service, please contact us:

    Email: info@slyxarongrchexax.world

    Phone: +61 3 9000 1234

    Address: 123 Collins Street, Melbourne, VIC 3000, Australia

    Last updated: December 2024